Terms and conditions

1. About Her.Space

Her.Space is a single-location Pilates studio based in Newquay, Cornwall, United Kingdom. We offer Reformer Pilates, Mat Pilates, private sessions, and may host workshops or events from time to time.

2. Class Levels & Suitability

• Reformer Pilates classes are offered across three levels. Clients are responsible for booking the correct level.

• Mat Pilates classes are offered as all-levels.

• Our teachers reserve the right to recommend a more suitable class level or decline participation where necessary for safety reasons.

• Exercises may be modified, or participation refused, if a client’s health, injury, or ability level makes a class unsuitable.

3. Introductory Offers

• Introductory offers are available once per client only and are valid for new Her.Space clients.

• Introductory packs:

  1. Mat Pilates: 3 classes for £30 (valid for 1 month)

  1. Reformer Pilates: 3 classes for £40 (valid for 1 month)

• Intro offers are non-refundable, non-transferable, and activate from the date of the first booked class.

• Any misuse of introductory offers may result in suspension of the account and back-charging of standard class rates.

4. Class Packs & Pricing

Reformer Pilates

• Single class: £21 (valid for 1 month)

• 6-class pack: £110 (valid for 1 month)

• 10-class pack: £170 (valid for 3 months)

Mini mat Pilates

• Single class: £13.00 (valid for 1 month)

• 4 -class pack: £45 (valid for 1 month)

• 8-class pack: £84 (valid for 3 months)

• All class packs are non-refundable and non-transferable.

• Expiry dates apply strictly unless otherwise stated.

5. Memberships

Unlimited Reformer Membership
Monthly auto-renewing membership granting unlimited access to scheduled Reformer classes, subject to fair usage and booking policy.

4 Class Monthly Membership
4 classes per month. Credits expire at the end of each billing cycle.

8 Class Monthly Membership
8 classes per month. Credits expire at the end of each billing cycle.

Memberships begin on the date of purchase and renew automatically on the same date each month unless cancelled.

A minimum of 7 days’ notice is required prior to the next billing date.

Members are responsible for managing their bookings and ensuring notifications are enabled.

Cancellation

Cancellation must be submitted in writing to herspacepilates@outlook.com. Requests received within 7 days of the billing date will take effect from the following billing cycle.

Memberships are non-transferable and non-refundable. Unused classes do not roll over unless otherwise stated. Access may be suspended if payment fails.

By purchasing a membership, clients agree that services may begin within the 14-day cooling-off period and waive cancellation rights once services have commenced, in accordance with the Consumer Contracts Regulations 2013.

6. Bookings & Payments

• Payment must be made prior to booking.

• Clients must hold a valid credit or pay at the time of booking.

• Class credits cannot be shared or used by another individual.

7. Cancellations & No-Shows

Class Packs & Single Classes

• Classes may be cancelled up to 12 hours before the scheduled start time.

Cancellations within 12 hours or failure to attend will result in the class being forfeited.

This policy applies regardless of waitlist status or receipt of booking notifications.

Unlimited Memberships

• Late cancellation (within 12 hours): £10 fee

• No-show or cancellation within 6 hours: £15 fee

• One fee waiver per calendar month

• Fees will be charged to the card on file within 48 hours

• Late arrivals will not be admitted once class has started and will be treated as a no-show.

• Fair Usage (Unlimited Memberships)

• Unlimited memberships are subject to fair use. Her.Space reserves the right to restrict advance bookings or attendance where usage is deemed excessive or prevents reasonable access for other members.‍

‍8. Booking Notifications & Communication (Email opt in)

Clients are responsible for ensuring their contact details are correct and that email notifications are enabled on their account.

Her.Space sends booking confirmations, class reminders, and waitlist notifications via email.

If a client has opted out of email communications, they may not receive important updates, including confirmation of being added to a class from the waitlist.

It is the client’s responsibility to check their booking status within their account. Failure to receive email notifications does not exempt clients from studio policies, including cancellation and arrival policies. ‍

9. Waitlists

• All bookings and waitlists are managed via Mindbody.

• Waitlists remain active until 1 hour before class start time.

• If a space becomes available, clients will be automatically added to the class.

• The cancellation policy applies equally to waitlisted classes.

Clients are responsible for removing themselves from a waitlist if they can no longer attend.

Clients are responsible for monitoring their booking status when on a waitlist. Failure to receive notification emails does not exempt clients from any applicable policies.

10. Health, Safety & Medical Disclosure

• Clients must disclose any injuries, medical conditions, or pregnancy prior to attending class.

• Medical clearance may be required before participation.

• Participation is at the client’s own risk.

• Her.Space reserves the right to refuse participation if appropriate medical clearance is not provided.

11. Liability

By attending classes at Her.Space, clients acknowledge that physical exercise involves inherent risks. Her.Space, its owners, and instructors accept no liability for injury, loss, or damage sustained during classes, except where liability cannot be excluded by UK law.

12. Extensions Due to Injury

• Extensions to class packs may be granted at Her.Space’s discretion in the case of injury.

• A valid medical certificate may be required.

• Requests must be made before the pack expiry date.

13. Gift Cards

• Gift cards are valid for 6 months from the date of purchase.

• Gift cards are non-refundable, non-transferable, and not redeemable for cash.

• Lost or stolen gift cards cannot be replaced.

• All gift card purchases are final and subject to UK consumer law.

14. Studio Cancellations

• Her.Space reserves the right to cancel classes due to low attendance or unforeseen circumstances.

• Clients will be notified and credits returned where applicable.

15. Privacy & Data Protection

Her.Space complies with UK GDPR and the Data Protection Act 2018. Personal data is collected for booking, communication, and studio operations. Data is stored securely and handled in accordance with our Privacy Policy.

16. Safeguarding and equality

Her.Space operates in accordance with internal Safeguarding and Equality, Diversity & Inclusion policies. Copies are available upon request

17. Website & Analytics

Our website is hosted by Squarespace, which collects anonymised analytics data to help improve website performance and user experience.

18. Changes to These Terms

Her.Space reserves the right to update these Terms & Conditions at any time. The most current version will always be available on our website.

19. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Photography & Media

From time to time, photographs or videos may be taken within the studio for marketing purposes. Clients will be notified in advance and may opt out at any time. No images will be used without reasonable opportunity to decline participation.

21. Failed Payments

If a membership payment fails, access to classes will be suspended until payment is successfully processed.