Her.Space is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online, in studio, or through our booking systems.

Her.Space operates from Newquay, Cornwall, United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

6. Website Analytics & Cookies

Our website is hosted by Squarespace. Squarespace automatically collects anonymised analytics data including:

• IP address

• Browser and device information

• Pages visited

• Time spent on the site

This data helps us understand website traffic and improve user experience.

Cookies used by Squarespace include:

• Essential cookies required for website functionality

• Analytics cookies (used only after cookie consent where required)

You can manage or disable cookies through your browser settings.

7. Advertising & Social Media

Her.Space may use Google Ads, Instagram, and Facebook for advertising purposes. At present, tracking pixels are not installed directly on our website.

Any interactions with our social media pages or advertisements are subject to the privacy policies of the respective platforms.

8. Data Storage & Security

We take reasonable steps to protect your personal data and store it securely using reputable systems. Access to personal information is limited to authorised personnel only.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes.

10. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data where appropriate

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our official communication channels.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

1. What Information We Collect

We may collect and process the following personal information:

• Name

• Email address

• Phone number

• Booking and attendance history

• Payment status (payments are processed securely by third-party providers)

• Health information you voluntarily disclose (e.g. injuries, pregnancy)

We only collect information that is necessary to provide our services safely and effectively.

2. How We Collect Your Information

Your personal data may be collected when you:

• Book a class or service via Mindbody

• Purchase a class pack, membership, or gift card

• Complete a contact or enquiry form on our website

• Subscribe to our mailing list

• Communicate with us via email or official studio channels

3. How We Use Your Information

We use your information to:

• Manage class bookings, cancellations, and waitlists

• Communicate important studio information (e.g. schedule changes)

• Provide customer support

• Send occasional marketing or newsletter emails (you may unsubscribe at any time)

• Maintain health and safety standards during classes

We will never sell your personal data to third parties.

4. Marketing Communications

If you opt in to receive marketing communications, we may send you updates about classes, events, offers, or studio news. You can unsubscribe at any time using the link in our emails or by contacting us directly.

5. Third-Party Services

We use trusted third-party platforms to operate our business:

• Mindbody – for class bookings, payments, and client management

• Squarespace – to host and manage our website

These providers process personal data in accordance with their own privacy policies and UK GDPR requirements.